Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Niles, IL

31d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced skills and help participants work toward Pharmacy Technician Certification Board (PTCB) certification and a career in health care. Under the pharmacist’s direct supervision, the technician assists in the practice of pharmacy in accordance with state and federal regulations and company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacy operations and inventory, and delivers a distinctive customer experience. Technicians earn and maintain PTCB certification through the designated training program or state-required certification or registration; PTCB certification is otherwise required for promotion to senior technician.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy and other Pharmacy Department duties in accordance with applicable regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately, retrieve and count medications, verify prescriptions, and check for possible interactions.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy system operations and cashiers in pharmacy register operations.
Greet customers and patients, offer help with products and services, resolve issues, answer questions, and model customer service best practices.
Develop strong relationships with valuable customers.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Assist with pharmacy workflow scheduling and maintenance.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Register sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, acquire continuing education credits, and maintain knowledge and skills in health care and pharmacy, including current developments.