Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Brockton, MA

14d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. The role assists pharmacists, under direct supervision and in accordance with state and federal regulations and company policies, with pharmacy practice and other Pharmacy Department duties. Technicians use pharmacy systems to obtain patient and drug information and process prescriptions, and deliver a positive customer experience. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. Courses, learning activities, resources, and on-the-job experiences are intended to build foundational and advanced pharmacy technician skills and prepare employees for certification through the Pharmacy Technician Certification Board (PTCB). Employees earn and maintain PTCB certification through the designated program and/or required state certification or registration; PTCB certification is also required for promotion to senior technician if not already earned. The role includes manager-requested training and continuing education.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies; comply with the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
Retrieve, count, and pour pharmaceutical drugs; verify medicines and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Greet and assist customers and patients, resolve issues, answer questions, help locate over-the-counter products, and build relationships with valuable customers.
Model customer-service best practices and Walgreens service traits with team members.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Assist with pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for warehouse overages, shortages, order errors, or damaged prescription-drug goods.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and help coordinate clinical services with Walgreens healthcare clinics and external providers.
Help develop and maintain relationships with local medical providers and health organizations through provider outreach and detailing.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.