Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Muncie, IN

6d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centered pharmacy environment, interacting with customers and building patient relationships. The apprenticeship is an earn-while-you-learn training program recognized by ASHP and the Department of Labor. It provides courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy technician skills and support progression toward Pharmacy Technician Certification Board (PTCB) certification. Walgreens provides training for both new and experienced pharmacy workers. Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the technician assists with pharmacy operations, prescription processing, customer service, and other assigned Pharmacy Department duties. The role also includes training and continuing education to maintain pharmacy knowledge and skills.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in the practice of pharmacy under direct supervision and in accordance with applicable regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist and coach pharmacy technicians and cashiers in using pharmacy systems and registers.
Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
Model customer-service best practices and develop relationships with valuable customers.
Enter patient and drug information accurately; retrieve, count, pour, and verify medications and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company procedures and the Quality Improvement Program.
Follow the company's Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales, collect and handle cash, and help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection practices and file claims for Rx merchandise overages, shortages, order errors, or damage.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider outreach and engagement with healthcare groups and care facilities.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.