Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Milford, CT

5d•$18 - $25

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides training, learning activities, resources, technology, and on-the-job experience to build foundational and advanced pharmacy technician skills. The earn-while-you-learn training program is recognized by ASHP and the Department of Labor and is designed to help participants work toward Pharmacy Technician Certification Board (PTCB) certification and develop the skills required in pharmacy care. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports prescription fulfillment and workflow, provides customer service, and contributes to pharmacy operations. Technicians earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is otherwise required as a condition of promotion to senior technician.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy and perform other Pharmacy Department duties in accordance with applicable regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
If PTCB certified, assist and coach pharmacy technicians in pharmacy system operations and cashiers in pharmacy cash register operations.
Greet customers and patients, offer assistance with products and services, resolve customer issues, answer questions, and build relationships with valuable customers.
Model and share customer service best practices, including courteous interpersonal habits and proactive assistance.
Follow the Walgreen Co. Pharmacy Code of Conduct and company policies, including Good Faith Dispensing requirements.
Enter patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify medication accuracy, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company procedures concerning pharmacy errors and the Quality Improvement Program.
Register related sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset protection techniques and file claims for overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare providers and community organizations.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Maintain respectful relationships with coworkers and comply with company policies and procedures.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.