Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Deland, FL

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience intended to prepare apprentices to become Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technicians and to develop the skills needed in pharmacy care. The role assists the pharmacist under direct supervision and in accordance with state and federal regulations and company policies. It uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and cash registers.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not already earned.
Perform pharmacy duties under the direct supervision of a pharmacist and in accordance with applicable state and federal regulations and company policies.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Engage customers and patients, offer assistance, resolve customer issues, answer questions, and provide a positive customer experience.
Model customer-service best practices and build strong relationships with customers.
Assist the pharmacist in the practice of pharmacy under supervision and comply with state, federal, and company policies, including the Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Fill prescriptions by retrieving, counting, and pouring medications; verify the medication and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Register related sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, and damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist pharmacy leadership in maintaining relationships with the local medical community through provider outreach and other community engagement.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments as directed.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, earn continuing education credits, and maintain pharmacy and healthcare knowledge and skills.