Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Under a pharmacist’s direct supervision, the role assists in the practice of pharmacy and other Pharmacy Department duties in accordance with applicable regulations and company policies. Technicians use pharmacy systems to obtain patient and drug information and process prescriptions, while providing a distinctive customer experience. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy skills and help participants work toward PTCB certification. Employees must earn and maintain PTCB certification through the designated program and/or any state-required certification or registration; otherwise, PTCB certification is required for promotion to senior technician. The role also includes customer service, prescription processing, cash register operation, inventory support, clerical duties, and assistance with clinical services as required. The position requires fluency in English and willingness to work a flexible schedule, including evenings and weekends. Compensation depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and company policies.
- Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
- Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
- Engage customers and patients, offer assistance with products and services, resolve issues, answer questions, and build relationships with valuable customers.
- Model customer service best practices and Walgreens service traits with team members.
- Assist pharmacists in scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting policies and the Quality Improvement Program.
- Follow the Walgreen Co. Good Faith Dispensing policy during applicable dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset protection procedures and file claims for shipment overages, shortages, errors, or damaged prescription drugs.
- Assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples when required, and coordinate with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with the local medical community through provider outreach and other growth-oriented activities.
- Maintain the Pharmacy Department’s supplies and ensure it is clean, neat, orderly, and in good condition.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.
- Attend manager-requested training, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
