Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Ann Arbor, MI

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices provide patient-centered service by interacting with customers and developing patient relationships. The apprenticeship is an earn-while-you-learn training program recognized by ASHP and the Department of Labor. It provides foundational and advanced pharmacy knowledge, skills, and on-the-job experience to help participants work toward becoming Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technicians and maintain the skills needed in pharmacy care. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports customer service, pharmacy operations, inventory management, clinical services, and training. PTCB-certified technicians may also assist and coach pharmacy technicians and cashiers in using pharmacy systems and pharmacy cash registers.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Engage customers and patients, greet them, offer assistance with products and services, resolve issues, and answer questions to support a positive customer experience.
Model customer service best practices, develop strong relationships with valuable customers, and help customers locate over-the-counter products.
Assist the pharmacist in pharmacy practice under supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-management and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on an assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual claims for third-party prescription services and perform other assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Follow asset-protection practices and file claims for warehouse overages, shortages, order errors, or damaged prescription-drug goods.
May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical providers and healthcare groups through provider detailing and outreach.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned special tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.