Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Raleigh, NC

19h

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, with learning activities and on-the-job experience intended to prepare apprentices to become Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technicians. The program provides a portable credential and supports career development in pharmacy care. Under a pharmacist’s direct supervision and in accordance with applicable state and federal regulations and company policies, the role assists with pharmacy operations, prescription processing, customer service, inventory, clinical services, and other assigned department duties. The position uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in the use of pharmacy systems and registers. The role requires earning and maintaining PTCB certification through the designated training program and/or state-required certification or registration, and attending requested training and continuing education. Compensation depends on factors including geography, skills and abilities, education, and experience. The role will remain open until filled.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in pharmacy practice under direct supervision and in accordance with state, federal, and company requirements.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Fill prescriptions by retrieving, counting, and pouring medications; verify the medicine and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company error-management and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Deliver customer service by greeting customers and patients, offering assistance, resolving issues, answering questions, and helping customers locate over-the-counter products.
Model customer-service best practices and develop relationships with customers.
Register sales, collect and handle cash, and operate the assigned cash register.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain awareness of asset-protection practices and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
As needed, assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Support relationships with local medical providers and healthcare organizations through provider outreach and detailing.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, obtain continuing education credits, and maintain knowledge of developments in healthcare and pharmacy.