Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Alton, IL

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices support pharmacists under direct supervision and in accordance with state and federal regulations and company policies. They use pharmacy systems to obtain patient and drug information and process prescriptions, while providing customer-focused service and building patient relationships. The apprenticeship offers paid training and on-the-job learning intended to prepare participants for Pharmacy Technician Certification Board (PTCB) certification and a career in pharmacy care. The role includes prescription processing, pharmacy operations, customer service, cash handling, inventory support, clerical tasks, and assistance with clinical services when required. Technicians are expected to maintain their pharmacy knowledge and skills, complete assigned training, and earn and maintain PTCB certification through the designated program or state-required certification or registration.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in pharmacy practice and other Pharmacy Department duties under supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
Retrieve, count, and pour medications; verify medicines and check for possible interactions.
Assist with pharmacy workflow and scheduling.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, collect and handle cash as required, and operate assigned cash registers.
Engage customers and patients, answer questions, resolve issues, help locate products, and deliver a positive customer experience.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, and damaged goods.
As needed, assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.