Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Under a pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, they assist with pharmacy practice and department duties. They use pharmacy systems to obtain patient and drug information and process prescriptions, and deliver customer service. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience intended to build foundational and advanced skills and support preparation for Pharmacy Technician Certification Board (PTCB) certification.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies.
- Use pharmacy systems to enter patient and drug information and process prescriptions accurately.
- If PTCB certified, assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers.
- Greet customers and patients, offer help with products and services, resolve issues, answer questions, and provide a positive customer experience.
- Model customer-service best practices and develop relationships with valuable customers.
- Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
- Fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-related policies and the Quality Improvement Program.
- Register sales on the assigned cash register and collect and handle cash as required.
- Help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; identify and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with the local medical community through provider detailing and outreach to healthcare and community organizations.
- Keep the Pharmacy Department stocked, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend manager-requested training, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
