Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Irving, TX

17d•Onsite

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an ASHP- and Department of Labor-recognized “earn while you learn” training program designed to build foundational and advanced pharmacy knowledge, skills, and on-the-job experience, and to help participants work toward PTCB certification and a nationally recognized, portable credential. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports customer service and pharmacy operations, and may assist with clinical services. PTCB-certified technicians may also coach pharmacy technicians and cashiers in using pharmacy systems and registers.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.
Work under the pharmacist’s direct supervision and comply with applicable state and federal regulations and company policies.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Engage customers and patients, greet them, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
Model and share customer service practices, develop relationships with valuable customers, and assist customers in locating over-the-counter products.
Assist the pharmacist with pharmacy practice under supervision and in accordance with applicable law and company policy.
Use pharmacy systems to enter patient and drug information, verify entries, retrieve and count medications, fill prescriptions, verify medicines, and check for possible interactions.
Assist pharmacists in scheduling and maintaining workflow; promptly report prescription errors and follow company error-handling and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; identify and report shipment overages, shortages, order errors, or damaged prescription drugs.
Maintain knowledge of asset-protection techniques and file applicable claims for merchandise discrepancies or damage.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical and healthcare providers through detailing and outreach to healthcare groups and care facilities.
Maintain the Pharmacy Department’s supplies and ensure the area is clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
If PTCB certified, assist with and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.