Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Neosho, MO

4d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. The role supports the pharmacist under direct supervision and in accordance with state and federal regulations and company policies. It includes using pharmacy systems to obtain patient and drug information and process prescriptions, assisting with pharmacy operations, and providing a distinctive customer experience. Walgreens offers an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience intended to develop foundational and advanced pharmacy skills and prepare apprentices to pursue Pharmacy Technician Certification Board certification. Employees are expected to earn and maintain PTCB certification through the designated program and/or meet applicable state certification or registration requirements.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in the practice of pharmacy and other Pharmacy Department duties under direct supervision and in accordance with state, federal, and company requirements.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
If PTCB certified, assist with and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.
Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and build relationships with valuable customers.
Model and share customer-service practices, including proactive assistance and courteous interactions.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Fill prescriptions by retrieving, counting, and pouring medications, verifying the medication, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Register sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Assist with inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; handle claims for shipment overages, shortages, order errors, or damaged prescription drugs.
Assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples when required, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Maintain the Pharmacy Department’s supplies, cleanliness, and orderly appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or applicable state certification or registration requirements; PTCB certification is required for promotion to senior technician if not otherwise earned.
Attend manager-requested training, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.