Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Ormond Beach, FL

13h

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices support pharmacists under direct supervision and in accordance with state and federal regulations and company policies. The role is centered on patient and customer care, including building relationships, answering questions, resolving issues, and delivering a distinctive customer experience. Walgreens provides an earn-while-you-learn training program intended to provide foundational and advanced knowledge, skills, and on-the-job experience toward becoming a certified pharmacy technician. The position uses pharmacy systems to obtain patient and drug information and process prescriptions. Duties include entering information, filling prescriptions, supporting pharmacy workflow, handling certain customer transactions and calls, processing third-party claims, assisting with inventory, and maintaining the pharmacy area. Depending on state requirements and business needs, the technician may also support clinical services and outreach to local healthcare providers. The employee earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends requested training, and maintains pharmacy and healthcare knowledge. PTCB-certified technicians may assist with and coach pharmacy technicians and cashiers in pharmacy-system and register operations.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
Enter patient and drug information, retrieve, count, and pour pharmaceutical drugs, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-management and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register related sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with Walgreens clinics and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through provider detailing and outreach.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
If PTCB certified, assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and pharmacy cash registers.
Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.