Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Battle Creek, MI

16h

About The Position

Walgreens Pharmacy Technician and Pharmacy Technician Apprentice roles are patient-centric positions focused on customer interaction and building patient relationships. The apprenticeship offers an entry point into health care through Walgreens’ earn-while-you-learn training program, recognized by ASHP and the Department of Labor. Training includes courses, learning activities, resources, and on-the-job experience designed to build foundational and advanced pharmacy technician skills and prepare apprentices to earn a nationally recognized PTCB certification. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and medication information and process prescriptions, while delivering a distinctive customer experience. PTCB-certified technicians may also assist and coach pharmacy technicians and cashiers in pharmacy systems and register operations. The position may include customer service, prescription processing, pharmacy workflow, inventory, clerical work, clinical-service support, and pharmacy upkeep. The role requires English fluency and a flexible schedule that may include evening and weekend hours.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Ability to perform pharmacy duties under pharmacist supervision and comply with applicable state, federal, and company policies.
PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
Model customer-service best practices and build relationships with valuable customers.
Assist the pharmacist in pharmacy practice under supervision and in compliance with state, federal, and company requirements.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour medications; verify prescriptions and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical providers and organizations through detailing and outreach.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, acquire continuing education credits, and maintain knowledge of healthcare and pharmacy developments.