Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy, interacting with customers and developing patient relationships. Under the pharmacist’s direct supervision and in accordance with applicable state and federal regulations and company policies, they support pharmacy practice, prescription processing, customer service, and other Pharmacy Department duties. The role includes Walgreens’ “earn while you learn” Pharmacy Technician Training Program, recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience intended to develop foundational and advanced pharmacy skills and help participants work toward PTCB certification and the credentials needed to advance in the pharmacy field. Technicians support prescription and patient information systems, prescription filling, pharmacy workflow, customer questions, register transactions, inventory, clerical work, and pharmacy department upkeep. Depending on qualifications and business needs, they may also support clinical services and relationships with local healthcare providers. They earn and maintain required certification or registration, attend requested training, and maintain healthcare and pharmacy knowledge.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not otherwise earned.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist, under direct supervision, in the practice of pharmacy and in other Pharmacy Department duties in accordance with state and federal regulations and company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately and, if PTCB certified, assist with and coach pharmacy technicians and cashiers on pharmacy systems and registers.
- Provide a distinctive customer experience by greeting customers and patients, offering assistance, resolving issues, answering questions, modeling service practices, and building relationships with valuable customers.
- Follow the Pharmacy Code of Conduct and perform duties assigned by the Pharmacy Manager, Staff Pharmacist, or Store Manager.
- Fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error policies and Quality Improvement Program procedures.
- Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register related sales, collect and handle cash as required, and help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for shipment overages, shortages, errors, or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with local medical providers and healthcare organizations through provider detailing and outreach.
- Keep the Pharmacy Department stocked, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
