Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technician and Pharmacy Technician Apprentice roles are patient-centric positions focused on interacting with customers, building patient relationships, and supporting pharmacy operations. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to prepare employees for certification as a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and support continued skill development. Under a pharmacist’s direct supervision, the employee assists in the practice of pharmacy in accordance with state and federal regulations and company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while delivering a positive customer experience. Duties also include prescription processing, workflow support, cash-register operations, inventory tasks, clerical work, and assistance with clinical services as required. The employee is expected to earn and maintain PTCB certification through the designated training program and/or meet state certification or registration requirements. Training and continuing education are part of the role.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements; PTCB certification is a condition of promotion to senior technician if not otherwise earned.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with regulations and company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately, retrieve, count, and pour medications, verify medicines, and check for possible interactions.
- If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operation and cashiers in pharmacy cash-register operation.
- Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and model customer-service best practices.
- Develop strong relationships with valuable customers.
- Comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
- Assist with scheduling and maintaining pharmacy workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-management and Quality Improvement Program policies.
- Register related sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; use asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription-drug goods.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate clinical services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and care facilities.
- Maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise earn PTCB certification as a condition of promotion to senior technician.
- Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
