Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Pleasant Hill, CA

3d•$20 - $28

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. The role assists the pharmacist, under direct supervision and in accordance with state and federal regulations and company policies, with pharmacy practice and other Pharmacy Department duties. Technicians use pharmacy systems to obtain patient and drug information and process prescriptions, and help deliver a positive customer experience. The apprenticeship is an earn-while-you-learn training program recognized by ASHP and the Department of Labor. Its courses, learning activities, resources, and on-the-job experiences provide foundational and advanced knowledge and skills to prepare participants for Pharmacy Technician Certification Board (PTCB) certification and a career in pharmacy care. Walgreens provides training for both new and experienced pharmacy workers.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under supervision in the practice of pharmacy and in other Pharmacy Department duties, following applicable regulations and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Fill prescriptions by retrieving, counting, and pouring medications; verify the medicine and check for possible interactions.
Assist the pharmacist with scheduling and maintaining pharmacy workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company Good Faith Dispensing policy during applicable prescription dispensing activities.
Provide customer service by greeting customers and patients, offering assistance, answering questions, resolving issues, and developing relationships with valuable customers.
Model and share customer service best practices with team members.
Register sales, collect and handle cash, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; address shipment overages, shortages, errors, and damaged goods through applicable claims.
Assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical providers and community health organizations through provider outreach and detailing.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, obtain continuing education credits, and maintain current pharmacy and healthcare knowledge.