Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Lebanon, MO

4d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience intended to build foundational and advanced pharmacy skills and help participants work toward Pharmacy Technician Certification Board (PTCB) certification. Under a pharmacist’s direct supervision and in accordance with applicable state and federal regulations and company policies, the role assists with pharmacy practice and other Pharmacy Department duties. Technicians use pharmacy systems to obtain patient and medication information and process prescriptions, while providing a distinctive customer experience. Responsibilities may include prescription processing, customer service, cash-register operation, inventory support, clerical duties, and assistance with clinical services. The role also includes required training and continuing education to maintain relevant knowledge and credentials.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision with the practice of pharmacy and other Pharmacy Department duties in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; when PTCB certified, assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers.
Greet and assist customers and patients, resolve issues, answer questions, and model customer-service practices that create a positive experience.
Develop strong relationships with valuable customers.
Follow the Pharmacy Code of Conduct and applicable company policies, including Good Faith Dispensing requirements.
Enter patient and drug information accurately, fill prescriptions, retrieve and count medications, verify medicines, check for possible interactions, and assist with pharmacy workflow scheduling.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Register sales on the assigned cash register, handle cash as required, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection practices and file claims for shipment overages, shortages, order errors, and damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical professionals and organizations through provider outreach and related activities.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.