Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Norton Shores, MI

4d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. The role assists pharmacists under direct supervision and in accordance with state and federal regulations and company policies. It involves using pharmacy systems to obtain patient and drug information and process prescriptions, delivering customer service, and supporting pharmacy operations. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. Training activities, courses, resources, and on-the-job experience are intended to build foundational and advanced pharmacy knowledge and skills and support progress toward Pharmacy Technician Certification Board (PTCB) certification. Technicians must earn and maintain PTCB certification through the designated program and/or applicable state certification or registration requirements; PTCB certification is a condition of promotion to senior technician if not already earned.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated PTCB training program and/or applicable state-required certification or registration; PTCB certification is required for promotion to senior technician if not already obtained.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and registers.
Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service practices and Walgreens service traits.
Develop strong relationships with valuable customers.
Follow the Walgreen Co. Pharmacy Code of Conduct and applicable dispensing policies, including Good Faith Dispensing.
Enter patient and drug information accurately; retrieve, count, and pour medications; verify prescriptions and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company error-handling procedures and the Quality Improvement Program.
Register sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection practices and file claims for Rx merchandise overages, shortages, order errors, or damage.
May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical and healthcare providers through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or meet state certification or registration requirements; earn PTCB certification as a condition of promotion to senior technician if not already certified.
Attend training requested by the manager, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy, including current developments.