Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Waco, TX

23h

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. The apprenticeship offers an “earn while you learn” training program recognized by ASHP and the Department of Labor, providing foundational and advanced knowledge, skills, and on-the-job experience to help participants pursue Pharmacy Technician Certification Board (PTCB) certification and develop a career in health care. Training is intended to provide a nationally recognized, portable credential and prepare technicians to maintain the skills required in pharmacy care. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department operations. This includes using pharmacy systems to obtain patient and drug information and process prescriptions, supporting prescription dispensing and workflow, handling customer transactions and inquiries, and assisting with inventory and clerical duties. The role also supports a distinctive customer experience and may assist with clinical services and outreach to the local medical community. Technicians earn and maintain PTCB certification through the designated training program and/or state-required certification or registration. The position requires a flexible schedule that may include evenings and weekends. Compensation depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.
Comply with state and federal regulations and company policies while assisting in pharmacy practice.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
Assist pharmacists with scheduling and maintaining pharmacy workflow.
Report prescription errors immediately to the pharmacist on duty and follow company policies and the Quality Improvement Program.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Greet customers and patients, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
Model and share customer-service best practices, develop relationships with valuable customers, and assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual claims for third-party prescription services and perform other assigned clerical duties.
Assist with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, and damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist pharmacy leadership with relationships and outreach to local medical providers and health groups, including physicians, nurses, retirement homes, and nursing homes.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in health care and pharmacy.