Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Town of Cheektowaga, NY

5d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides training, technology, learning activities, and other resources to help employees build foundational and advanced pharmacy skills and prepare for certification. The earn-while-you-learn training program is recognized by ASHP and the Department of Labor and supports progress toward Pharmacy Technician Certification Board (PTCB) certification. Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the role assists with pharmacy practice and department duties. It uses pharmacy systems to obtain patient and drug information and process prescriptions, while delivering a distinctive customer experience. Employees complete assigned operational tasks, attend training, maintain required certification or registration, and keep their pharmacy and healthcare knowledge current.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision with pharmacy practice and other Pharmacy Department duties in accordance with state, federal, and company requirements.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
Develop relationships with valuable customers and help deliver a positive customer experience.
Retrieve, count, and pour medications, verify that medicines are correct, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company pharmacy-error and Quality Improvement Program procedures.
Follow the company Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register, collect and handle cash, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset protection practices and file claims for shipment discrepancies or damaged prescription drugs.
When needed, assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and care facilities.
Maintain the Pharmacy Department's supplies, cleanliness, orderliness, and appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.