Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens • Eustis, FL

2d • $17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced skills and help participants pursue Pharmacy Technician Certification Board (PTCB) certification.

Under a pharmacist’s direct supervision and in accordance with applicable state and federal regulations and company policies, the role assists with pharmacy practice and department duties. It uses pharmacy systems to obtain patient and drug information and process prescriptions, and helps deliver a distinctive customer experience. PTCB-certified technicians may also assist with and coach pharmacy technicians using pharmacy systems and cashiers using pharmacy cash registers.

The position includes customer service, prescription processing, pharmacy workflow support, register and cash handling, inventory activities, clerical tasks, and support for clinical services and relationships with local healthcare providers. The role also requires participation in training and continuing education and maintaining applicable certification or registration.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist, under direct supervision, in pharmacy practice and other Pharmacy Department duties in accordance with applicable regulations and company policies.
• Use pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients, offer assistance with products and services, resolve issues, answer questions, and build relationships with valuable customers.
• Model and share customer service best practices and Walgreens service traits with team members.
• Enter patient and drug information accurately, retrieve, count and pour medications, verify medicines, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program policies.
• Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register related sales, collect and handle cash as required, and assist customers in locating over-the-counter products.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; use asset-protection techniques and file claims for shipment discrepancies or damaged prescription drugs.
• Assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with local healthcare providers and conduct outreach to medical and community groups and care facilities.
• Help keep the Pharmacy Department supplied, clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend requested training, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

Benefits

• Walgreens provides a Pharmacy Technician Training Program with courses, learning activities, resources, and on-the-job experiences.
• The training program is recognized by ASHP and the Department of Labor and supports earning a nationally recognized, portable credential.
• Benefits information is available at jobs.walgreens.com/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed