Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Saint Clair Shores, MI

19d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an ASHP- and Department of Labor-recognized earn-while-you-learn training program to develop foundational and advanced pharmacy knowledge, skills, and on-the-job experience, and to help participants work toward PTCB certification and maintain the skills needed in pharmacy care. The role assists the pharmacist under direct supervision and in accordance with state and federal regulations and company policies. It uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacy operations and customer service, and may help coach pharmacy technicians and cashiers if PTCB certified.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies; follow the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information accurately, process prescriptions, retrieve, count and pour medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset protection practices and file claims for shipment overages, shortages, order errors, and damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help develop and maintain relationships with the local medical community through provider detailing and outreach to healthcare providers and community organizations.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Maintain respectful relationships with coworkers and comply with company policies and procedures.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
Engage customers and patients by greeting them, offering help, answering questions, and resolving issues to support a positive customer experience.
Model customer-service best practices and develop strong relationships with valuable customers.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in operating pharmacy cash registers.