Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Under the pharmacist’s direct supervision, the role supports the practice of pharmacy and performs other Pharmacy Department duties in accordance with applicable regulations and company policies. The position includes using pharmacy systems to obtain patient and drug information and process prescriptions, delivering customer service, and supporting pharmacy operations. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor, designed to develop foundational and advanced pharmacy knowledge and prepare participants for PTCB certification.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills, including the ability to count, measure, and weigh medications accurately.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision in the practice of pharmacy and in other Pharmacy Department duties, following state and federal regulations and company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions; ensure data is entered correctly.
- Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medication accuracy, and checking for possible interactions.
- Assist with scheduling and maintaining pharmacy workflow.
- Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register related sales at the assigned cash register and collect and handle cash as required.
- Assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform assigned clerical duties.
- Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with the local medical community through provider detailing and outreach to healthcare providers and community organizations.
- Maintain the Pharmacy Department’s supplies and keep the area clean, neat, and orderly.
- Maintain respectful relationships with coworkers and comply with company policies and procedures.
- Complete special assignments and other tasks as assigned.
- Attend manager-requested training, earn continuing education credits, and maintain pharmacy and healthcare knowledge.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Greet and assist customers and patients, resolve issues, answer questions, and deliver a positive customer experience.
- Model customer-service best practices, including courteous interpersonal habits and proactive assistance, and develop relationships with valuable customers.
- If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy-register operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
