Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Hartland, WI

35d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience intended to develop the foundational and advanced skills needed to pursue Pharmacy Technician Certification Board (PTCB) certification and a career in pharmacy care. Under the direct supervision of a pharmacist, the position assists with the practice of pharmacy and other Pharmacy Department duties in accordance with applicable state and federal regulations and company policies. The technician uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacy operations, and delivers a positive customer experience. The role also includes training and continuing education to maintain pharmacy knowledge and skills.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy and in other Pharmacy Department duties in accordance with regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist with and coach pharmacy technicians and cashiers in using pharmacy systems and registers.
Engage customers and patients, offer assistance with products and services, resolve issues, answer questions, and build relationships with valuable customers.
Model customer-service best practices, including courteous interpersonal habits and proactive assistance.
Enter patient and drug information accurately; fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company policies and the Quality Improvement Program.
Follow the Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales on the assigned cash register, collect and handle cash as required, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection techniques and file claims for shipment overages, shortages, errors, or damaged prescription drugs.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local healthcare providers and support outreach to health groups, retirement homes, nursing homes, and other forums.
Maintain the Pharmacy Department's supplies, cleanliness, and orderly condition and appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.