Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Wheaton, IL

6d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy technician skills and prepare participants for Pharmacy Technician Certification Board (PTCB) certification. The role assists pharmacists under direct supervision and in accordance with state and federal regulations and company policies. It also involves using pharmacy systems to obtain patient and drug information and process prescriptions, supporting pharmacy operations, and delivering a positive customer experience. The position may suit people new to pharmacy work as well as experienced pharmacy technicians.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not already earned.
Work under pharmacist supervision and comply with applicable state and federal regulations and company policies.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies and procedures.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
When PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy register operation.
Greet and assist customers and patients, resolve customer issues, answer questions, and model customer service best practices.
Develop strong relationships with valuable customers and support a positive customer experience.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Enter patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify medication accuracy, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company policies and the Quality Improvement Program.
Register related sales, collect and handle cash as required, and help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; report overages, shortages, order errors, and damaged prescription drugs as required.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.