Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Colleyville, TX

About The Position

Walgreens Pharmacy Technician Apprenticeship is an entry point to a healthcare career, combining paid on-the-job learning with training designed to prepare participants to become Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technicians. The program is recognized by ASHP and the Department of Labor and provides foundational and advanced pharmacy knowledge, skills, and work experience. Walgreens provides training, technology, and resources to support career development and patient care. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists with pharmacy practice, prescription processing, customer service, pharmacy operations, inventory, and related department duties. The role is patient- and customer-facing and supports a positive customer experience through helpful service and relationship-building. PTCB-certified technicians may also coach pharmacy technicians and cashiers on pharmacy systems and registers. The technician is expected to earn and maintain PTCB certification through the designated training program and/or any state-required certification or registration. Continuing education and training are part of the role. The position requires fluency in reading, writing, and speaking English, except in Puerto Rico, and a willingness to work a flexible schedule that includes evening and weekend hours.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not already earned.
Must follow applicable state and federal regulations, company policies, and the Walgreen Co. Pharmacy Code of Conduct.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company requirements.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour medications; verify the medicine and check for possible interactions.
Assist pharmacists with scheduling and maintaining pharmacy workflow.
Report prescription errors immediately to the pharmacist on duty and follow error-related policies and the Quality Improvement Program.
Follow the Company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales, collect and handle cash, and operate assigned cash registers.
Greet and assist customers and patients, resolve issues, answer questions, and provide a distinctive customer experience.
Share customer-service practices with team members and develop relationships with valuable customers.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection practices and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinating services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist pharmacy leadership in maintaining relationships with local medical and healthcare providers through detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Help maintain the Pharmacy Department’s supplies, cleanliness, orderliness, and appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete assigned special projects and other tasks.
Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.