Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Emporia, KS

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centered pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to prepare apprentices to become Pharmacy Technician Certification Board (PTCB) certified and develop the skills needed in pharmacy care. Under the pharmacist's direct supervision, the position assists with pharmacy practice in accordance with state and federal regulations and company policies. It uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacy department operations, and delivers customer service. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in pharmacy systems and cash-register operations.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
Model and share customer-service best practices, build relationships with valuable customers, and provide a positive customer experience.
Assist the pharmacist in pharmacy practice in compliance with state and federal regulations, company policies, and the Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs, verify medication accuracy, and check for possible interactions under supervision.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company's Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription-service claims in a timely manner and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinating clinical services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical providers through detailing and outreach to healthcare groups, retirement homes, nursing homes, and other forums.
Maintain the Pharmacy Department's supplies and ensure it is clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned tasks and special assignments.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.