Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Ashburn, VA

3d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centered pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy technician skills and prepare participants to pursue Pharmacy Technician Certification Board (PTCB) certification. Under the pharmacist’s direct supervision and in accordance with applicable laws and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports prescription fulfillment and pharmacy operations, and helps deliver a positive customer experience. Technicians earn and maintain PTCB certification through the designated training program or applicable state certification or registration requirements.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills, including counting, measuring, and weighing medications accurately.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist and coach pharmacy technicians and cashiers in operating pharmacy systems and registers.
Engage customers and patients, offer assistance, resolve issues, answer questions, model customer-service best practices, and develop relationships with valuable customers.
Enter patient and drug information accurately; retrieve, count, and pour medications; verify medication correctness and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting policies and the Quality Improvement Program.
Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales, collect and handle cash as required, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection procedures and file claims for overages, shortages, order errors, or damaged prescription drugs.
As needed, assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical providers and community organizations through provider detailing and outreach.
Keep the Pharmacy Department supplied, clean, neat, and orderly.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.