Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens • Aiken, SC

1d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to develop the foundational and advanced skills needed to become a certified pharmacy technician and earn a portable credential.

Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the role assists with pharmacy practice and department duties. It uses pharmacy systems to obtain patient and drug information and process prescriptions. Pharmacy Technicians who are PTCB certified may also assist with and coach pharmacy technicians and cashiers in using pharmacy systems and pharmacy cash registers.

The position also supports customer service, prescription processing, workflow, inventory, clinical services, pharmacy maintenance, and relationships with local health care providers. The technician is expected to complete assigned training, earn and maintain required certification or registration, and keep current with developments in health care and pharmacy.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Ability to earn and maintain PTCB certification through the designated program and/or meet state-required certification or registration requirements.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Engage customers and patients by greeting them, offering assistance, resolving issues, answering questions, and providing a positive customer experience.
• Model customer-service best practices and develop strong relationships with valuable customers.
• Assist the pharmacist in the practice of pharmacy under supervision and in accordance with applicable laws, regulations, and company policies.
• Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
• Fill prescriptions by retrieving, counting, and pouring medications; verify the medication and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist and follow company error-reporting and Quality Improvement Program procedures.
• Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
• Register sales on the assigned cash register and collect and handle cash as required.
• Help customers locate over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
• Support inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Follow asset-protection practices and file claims for shipment overages, shortages, order errors, and damaged prescription-drug goods.
• When required, assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and help coordinate services with Walgreens clinics and external providers.
• Help maintain relationships with local medical professionals and organizations through provider outreach and other growth activities.
• Help keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
• Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend manager-requested training, acquire continuing-education credits, and maintain current pharmacy and health care knowledge and skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed