Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. The apprenticeship is an earn-while-you-learn training program recognized by ASHP and the Department of Labor. It provides courses, learning activities, resources, and on-the-job experience intended to build foundational and advanced pharmacy skills and help participants work toward Pharmacy Technician Certification Board (PTCB) certification. Under the pharmacist’s direct supervision, the technician assists in the practice of pharmacy and performs other Pharmacy Department duties in accordance with state and federal regulations and company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and delivers a distinctive customer experience. Walgreens provides training for candidates who are new to pharmacy work as well as those with experience.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Engage customers and patients, greet them, offer assistance with products and services, resolve issues, answer questions, and build relationships with valuable customers.
- Model customer-service best practices and Walgreens service traits with team members.
- Assist the pharmacist in pharmacy practice in accordance with applicable state, federal, and company policies; review and comply with the Walgreens Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information accurately and process prescriptions; when PTCB certified, assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers.
- Fill prescriptions by retrieving, counting, and pouring medications, verifying the correct medicine, and checking for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow related company policies and the Quality Improvement Program.
- Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register related sales at the assigned cash register, collect and handle cash as required, and help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection practices and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and care facilities.
- Help keep the Pharmacy Department supplied, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training requested by the Manager, earn continuing-education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
