Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Montgomery, NY

22d•$20 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices support pharmacists under direct supervision and in accordance with state and federal regulations and company policies. The role centers on patient and customer service, prescription processing, pharmacy operations, and collaboration with pharmacy staff. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, designed to build foundational and advanced pharmacy knowledge and on-the-job skills and guide apprentices toward Pharmacy Technician Certification Board (PTCB) certification. The program provides a nationally recognized, portable credential and supports career development. Technicians use pharmacy systems to obtain patient and drug information and process prescriptions. They assist with prescription filling and verification, pharmacy workflow, customer questions, cash register transactions, inventory, clerical work, and other pharmacy department tasks. Depending on requirements and circumstances, they may also support clinical services and outreach to the local medical community. They are expected to maintain PTCB certification or required state certification/registration, complete requested training and continuing education, and keep their healthcare and pharmacy knowledge current.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required for promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills to accurately count, measure, and weigh medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company requirements.
Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately and assist with filling prescriptions by retrieving, counting, and pouring medications, verifying medicine, and checking for possible interactions.
If PTCB certified, assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers.
Engage customers and patients, offer help with products and services, resolve issues, answer questions, and build relationships with valuable customers.
Model customer service best practices and Walgreens service traits with team members.
Assist with pharmacy workflow, including scheduling and maintaining workflow with pharmacists.
Report prescription errors immediately to the pharmacist and follow company procedures and the Quality Improvement Program.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales, handle cash as required, and help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription drugs.
Maintain knowledge of asset protection techniques.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical providers and conduct outreach to health groups, retirement homes, nursing homes, and other forums.
Maintain the Pharmacy Department's supplies, cleanliness, order, and appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge and skills.