Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens • Casa Grande, AZ

5d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. The apprenticeship offers an entry point to a healthcare career through an earn-while-you-learn training program recognized by ASHP and the Department of Labor. Training includes courses, learning activities, resources, and on-the-job experience intended to build foundational and advanced pharmacy technician skills and prepare participants for Pharmacy Technician Certification Board (PTCB) certification. The program helps apprentices work toward certification and maintain the skills required in pharmacy care, providing a nationally recognized, portable credential.

Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the employee assists in pharmacy operations, processes prescriptions using pharmacy systems, and supports other Pharmacy Department duties. The role also delivers customer service, handles cash and clerical tasks, supports inventory management, and may assist with clinical services and outreach. PTCB-certified employees may help coach pharmacy technicians and cashiers in pharmacy systems and register operations.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evening and weekend hours.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.
• Attend training requested by the Manager and acquire continuing education credits.
• Maintain knowledge and skill in healthcare and pharmacy, including current developments.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.
• Good math skills for accurately counting, measuring, and weighing medications are preferred.
• Good computer skills are preferred.
• Knowledge of store inventory control is preferred.
• PTCB certification is preferred.

Responsibilities

• Engage customers and patients, offer assistance, resolve issues, and answer questions to provide a positive customer experience.
• Model customer service practices and develop relationships with valuable customers.
• Assist the pharmacist in pharmacy practice under supervision and in accordance with state, federal, and company policies; comply with the Pharmacy Code of Conduct.
• Use pharmacy systems to enter and verify patient and drug information, fill prescriptions, retrieve and count medications, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors promptly and follow company procedures and the Quality Improvement Program, including Good Faith Dispensing requirements.
• Register sales, collect and handle cash, and assist customers in locating over-the-counter products.
• Handle appropriate telephone calls, including calls to physicians; process and resubmit manual third-party prescription claims; and complete assigned clerical duties.
• Assist with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; address shipment overages, shortages, order errors, and damaged goods.
• May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Assist pharmacy leadership with relationships and outreach to local medical and healthcare communities.
• Maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
• Follow company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend requested training, acquire continuing education credits, and maintain knowledge of healthcare and pharmacy developments.
• If PTCB certified, assist and coach pharmacy technicians and cashiers in operating pharmacy systems and pharmacy cash registers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed