Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens • Dearborn Heights, MI

4h

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, with courses, learning activities, resources, and on-the-job experience designed to build foundational and advanced pharmacy technician skills and help participants work toward PTCB certification. The program offers a nationally recognized, portable credential and an entry point to a healthcare career.

Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the technician assists in pharmacy operations, uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports other Pharmacy Department duties. The role also delivers customer service, supports inventory and workflow, performs assigned clerical and cash-register duties, and may assist with clinical services. PTCB-certified technicians may coach pharmacy technicians and cashiers in the operation of pharmacy systems and pharmacy cash registers.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist in the practice of pharmacy under direct supervision and in accordance with state, federal, and company policies.
• Use pharmacy systems to enter patient and drug information, verify the accuracy of entries, and process prescriptions.
• Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist on duty and follow company procedures for pharmacy errors and the Quality Improvement Program.
• Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register related sales on the assigned cash register and collect and handle cash as required.
• Engage customers and patients, offer assistance, resolve issues, answer questions, and help customers locate over-the-counter products.
• Model and share customer-service practices and develop relationships with valuable customers.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual claims for third-party prescription services and perform other clerical duties assigned by the Pharmacy Manager.
• Assist with pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Use company asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
• May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Support relationships with the local medical community through provider outreach and other activities to enhance growth opportunities.
• Help maintain the Pharmacy Department by ensuring adequate supplies and keeping the area clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
• If PTCB certified, assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and pharmacy cash registers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed