Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Red Wing, MN

1d•Onsite

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. The apprenticeship offers an “earn while you learn” training program recognized by ASHP and the Department of Labor. Training is designed to provide foundational and advanced knowledge, skills, and on-the-job experience to prepare participants for Pharmacy Technician Certification Board (PTCB) certification and a career in pharmacy care. Walgreens provides the training, learning activities, and resources needed to develop pharmacy skills and earn a nationally recognized, portable credential. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacy workflow and inventory activities, and delivers a distinctive customer experience. PTCB-certified technicians may also assist and coach other pharmacy technicians and cashiers in pharmacy systems and register operation.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.
Comply with state and federal regulations, company policies, and the Walgreen Co. Pharmacy Code of Conduct.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy and perform other Pharmacy Department duties in accordance with regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
Provide customer service by greeting and assisting customers and patients, resolving issues, answering questions, and modeling Walgreens service practices.
Build relationships with valuable customers and support positive patient experiences.
Enter patient and drug information; retrieve, count, and pour medications; verify medicines; and check for possible interactions when filling prescriptions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program policies.
Follow Good Faith Dispensing requirements during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection practices and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical professionals and conducting outreach to healthcare groups and care facilities.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy developments.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy register operation.