Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens • Glendale, WI

2d • $17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices support pharmacists under direct supervision and in accordance with state and federal regulations and company policies. The role is designed around patient and customer service, prescription processing, pharmacy operations, and on-the-job learning. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor, intended to build foundational and advanced pharmacy knowledge and prepare participants to pursue Pharmacy Technician Certification Board (PTCB) certification. The program provides a nationally recognized, portable credential and supports career advancement.

Technicians interact with customers and patients, use pharmacy systems to obtain patient and drug information and process prescriptions, and help maintain accurate, efficient pharmacy operations. They may also assist with inventory, clerical work, cash handling, clinical services, and relationships with local healthcare providers. PTCB-certified technicians may assist with and coach other pharmacy technicians and cashiers in using pharmacy systems and registers.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not otherwise earned.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with applicable regulations and company policies.
• Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately, retrieve, count and pour medications, verify medicines, and check for possible interactions.
• Engage customers and patients, offer assistance with products and services, resolve issues, answer questions, and develop strong relationships with valuable customers.
• Model and share customer-service best practices with team members.
• Assist the pharmacist with scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
• Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
• Register sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection practices and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
• May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with the local medical community through provider outreach and other growth-oriented activities.
• Keep the Pharmacy Department stocked, clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or any state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend training requested by the Manager, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.

Benefits

• Benefits information is available at jobs.walgreens.com/benefits; specific benefits are not listed in the job description.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed