Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program provides foundational and advanced knowledge, skills, and on-the-job experience to help employees work toward Pharmacy Technician Certification Board (PTCB) certification and develop a career in health care. Under the pharmacist’s direct supervision, the role assists with the practice of pharmacy and other Pharmacy Department duties in accordance with applicable regulations and company policies. The technician uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacy operations, and delivers a positive customer experience. PTCB-certified technicians may also assist and coach other pharmacy technicians and cashiers in using pharmacy systems and cash registers. The role includes customer service, prescription processing, cash-register responsibilities, clerical work, inventory support, and assistance with clinical services and community outreach. Technicians are expected to complete training, maintain required certification or registration, and keep their pharmacy and health-care knowledge current.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist, under direct supervision, in the practice of pharmacy and other Pharmacy Department duties in accordance with state and federal regulations and company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately, retrieve, count and pour medications, verify medicines, and check for possible interactions.
- Engage customers and patients, offer assistance with products and services, resolve issues, answer questions, and build relationships with valuable customers.
- Model customer-service best practices and Walgreens service traits with team members.
- Assist pharmacists with scheduling and maintaining workflow.
- Report prescription errors immediately to the pharmacist on duty and follow company policies, procedures, and the Quality Improvement Program.
- Follow the Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Register sales on the assigned cash register, collect and handle cash as required, and help customers locate over-the-counter products.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
- Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection techniques and file claims for shipment discrepancies or damaged prescription drugs.
- Assist the pharmacist with clinical services, including collecting and labeling blood or urine samples when required, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local medical professionals and health-care organizations through provider outreach and detailing.
- Keep the Pharmacy Department stocked, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend manager-requested training, earn continuing education credits, and maintain current health-care and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
