Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Blaine, MN

22d•Onsite

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy skills and prepare apprentices to earn a nationally recognized Pharmacy Technician Certification Board (PTCB) credential. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy operations, prescription processing, customer service, inventory, and other Pharmacy Department duties. PTCB-certified technicians may also assist and coach pharmacy technicians and cashiers in using pharmacy systems and registers. The position requires maintaining PTCB certification through the designated training program or applicable state requirements, or earning PTCB certification as a condition of promotion to senior technician.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not otherwise earned.
Follow applicable state and federal regulations and company policies while assisting the pharmacist under direct supervision.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in the practice of pharmacy and perform Pharmacy Department duties in accordance with applicable regulations and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour medications; verify prescriptions and check for possible drug interactions.
Assist the pharmacist with scheduling and maintaining pharmacy workflow.
Report prescription errors immediately and follow company policies and the Quality Improvement Program.
Follow Good Faith Dispensing policies during applicable prescription-dispensing activities.
Register sales on an assigned cash register and handle cash as required.
Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
Share customer-service best practices with team members and develop relationships with valuable customers.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection procedures and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, obtain continuing education credits, and maintain knowledge of developments in healthcare and pharmacy.