Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Dudley, MA

3d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric environment, interacting with customers and developing patient relationships. The role assists the pharmacist under direct supervision and in accordance with state and federal regulations and company policies. Technicians use pharmacy systems to retrieve patient and drug information and process prescriptions, and may coach pharmacy technicians and cashiers on pharmacy systems and registers if PTCB certified. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. Courses, learning activities, resources, and on-the-job experience are intended to build foundational and advanced pharmacy knowledge and skills and help participants prepare for certification through the Pharmacy Technician Certification Board (PTCB).

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies; comply with the Pharmacy Code of Conduct.
Use pharmacy systems to enter and retrieve patient and drug information, process prescriptions, and ensure information is entered correctly.
Fill prescriptions by retrieving, counting, and pouring medications; verify the medicine and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, collect and handle cash, and help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Assist with pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; address shipment overages, shortages, order errors, and damaged Rx goods according to company procedures.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical providers and community organizations through provider outreach and detailing.
Maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
Build positive customer experiences by greeting customers and patients, offering assistance, resolving issues, answering questions, and using customer-service best practices.
Develop strong relationships with valuable customers and model customer-service practices for team members.
Maintain respectful relationships with coworkers and comply with company policies and procedures.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, acquire continuing education credits, and maintain current pharmacy and healthcare knowledge and skills.