Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•The Villages, FL

5d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. The apprenticeship is an “earn while you learn” training program recognized by ASHP and the Department of Labor. It provides foundational and advanced pharmacy knowledge, skills, and on-the-job experience to prepare participants to pursue Pharmacy Technician Certification Board (PTCB) certification and a career in health care. Under a pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while helping deliver a distinctive customer experience. Walgreens provides training, learning activities, resources, and support for employees to build their pharmacy skills and careers.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
Greet customers and patients, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
Model customer service best practices and develop relationships with valuable customers.
Enter patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors promptly and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on an assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection techniques and file claims for shipment discrepancies or damaged prescription drugs.
May assist with clinical services, including collecting and labeling blood or urine samples, and coordinating services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider outreach and activities with healthcare organizations and care facilities.
Keep the Pharmacy Department supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, earn continuing education credits, and maintain pharmacy and healthcare knowledge.