Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Twin Falls, ID

4d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. The apprenticeship is an “earn while you learn” training program recognized by ASHP and the Department of Labor. It provides courses, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy technician skills and prepare participants to pursue Pharmacy Technician Certification Board (PTCB) certification. Walgreens provides training for both new and experienced pharmacy workers. Under the pharmacist’s direct supervision, the role assists with the practice of pharmacy and other Pharmacy Department duties in accordance with state and federal regulations and company policies. The technician uses pharmacy systems to obtain patient and drug information and process prescriptions, while delivering a distinctive customer experience. Technicians who are PTCB certified may also assist and coach pharmacy technicians and cashiers in using pharmacy systems and pharmacy cash registers. The role also includes prescription processing, customer service, cash register duties, inventory support, clerical work, and assistance with clinical services and community outreach. The technician must complete the designated training and certification requirements, attend requested training, and maintain pharmacy and healthcare knowledge. Flexible scheduling, including evening and weekend hours, is required.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not otherwise earned.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy and perform other Pharmacy Department duties in accordance with applicable regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist and coach pharmacy technicians and cashiers in pharmacy systems and register operations.
Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Develop strong relationships with valuable customers.
Review and comply with the Walgreen Co. Pharmacy Code of Conduct and follow state, federal, and company policies.
Enter patient and drug information accurately, fill prescriptions by retrieving, counting, and pouring medications, verify medication accuracy, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company policies and the Quality Improvement Program.
Follow the Walgreen Co. Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales on the assigned cash register, collect and handle cash as required, and help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform clerical duties as assigned.
Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; use asset-protection procedures and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with the local medical community through provider detailing and outreach to healthcare groups and care facilities.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy, including current developments.