Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Kissimmee, FL

13h

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices provide patient-centered service, build relationships with customers, and support pharmacy operations under a pharmacist’s direct supervision and in accordance with state and federal regulations. The apprenticeship is an “earn while you learn” training program recognized by ASHP and the Department of Labor. It provides coursework, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy skills and prepare participants to earn a nationally recognized Pharmacy Technician Certification Board (PTCB) credential. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, assists with dispensing and pharmacy department duties, and helps provide a positive customer experience. Technicians also support inventory, workflow, clinical services, and pharmacy operations. The position requires English fluency and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist in the practice of pharmacy under direct supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
Retrieve, count, and pour medications; verify the medicine is correct and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program policies.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Greet customers and patients, offer assistance, resolve issues, answer questions, and deliver a positive customer experience.
Model and share customer-service best practices with team members and develop relationships with valuable customers.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription-service claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical providers and healthcare organizations through detailing and outreach.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.