Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens • Mattoon, IL

8d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices provide patient-centered pharmacy support, interact with customers, and help build strong patient relationships. The apprenticeship is an earn-while-you-learn training program recognized by ASHP and the Department of Labor. It provides foundational and advanced pharmacy knowledge, learning activities, and on-the-job experience to help participants work toward Pharmacy Technician Certification Board (PTCB) certification and develop skills for a career in pharmacy care.

Under the direct supervision of a pharmacist and in accordance with applicable state and federal regulations and company policies, the technician assists with pharmacy operations, prescription processing, customer service, and other Pharmacy Department duties. The role uses pharmacy systems to retrieve and enter patient and drug information, process prescriptions, and support pharmacy workflow. Walgreens may train candidates who are new to pharmacy work as well as those with previous experience.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Ability to perform pharmacy duties under the supervision of a pharmacist and in accordance with applicable state and federal regulations and company policies.
• PTCB certification through the designated training program and/or required state certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions to support a positive customer experience.
• Model customer service best practices, build relationships with valuable customers, and share service practices with team members.
• Assist the pharmacist with pharmacy practice and duties in accordance with state and federal regulations and company policies.
• Use pharmacy systems to enter and verify patient and drug information, retrieve and count medications, fill prescriptions, verify medication accuracy, and check for possible interactions.
• Assist pharmacists in scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
• Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register related sales at the assigned cash register and collect and handle cash as required.
• Help customers locate over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims in a timely manner and perform other assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
• Apply asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
• May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Assist the Pharmacy Manager and Staff Pharmacist with relationships and outreach to local medical providers and community groups, including physicians, nurses, health groups, and care facilities.
• Help maintain the Pharmacy Department by keeping it stocked, clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend manager-requested training, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed