Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices support pharmacists under direct supervision and in accordance with state and federal regulations and company policies. The role is patient-centric, involving direct interaction with customers and patients, building relationships, processing prescriptions through pharmacy systems, and contributing to other Pharmacy Department duties. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor. Its courses, learning activities, resources, and on-the-job experiences help employees develop foundational and advanced pharmacy skills and prepare for PTCB certification. The program offers a nationally recognized, portable credential and supports career advancement. Technicians deliver a distinctive customer experience, perform prescription and pharmacy operations, assist with inventory and workflow, and may support clinical services. They must follow pharmacy procedures and the Pharmacy Code of Conduct, report prescription errors, and maintain knowledge and skills through training and continuing education. The role requires fluency in English and willingness to work a flexible schedule, including evenings and weekends.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills to accurately count, measure, and weigh medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision with pharmacy practice and other Pharmacy Department duties, following state, federal, and company policies.
- Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
- Fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
- Assist the pharmacist with scheduling and maintaining workflow.
- Report prescription errors immediately and follow company policies and procedures related to pharmacy errors and the Quality Improvement Program.
- Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required.
- Engage customers and patients, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
- Model customer service best practices and develop relationships with valuable customers.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; document claims for overages, shortages, order errors, or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinating services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
- Maintain the Pharmacy Department’s supplies, cleanliness, neatness, and orderly appearance.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend manager-requested training, earn continuing education credits, and maintain knowledge of healthcare and pharmacy developments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
