Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Akron, OH

2d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices support pharmacists under direct supervision and in accordance with state and federal regulations and company policies. The role is designed to provide a patient-centric customer experience while helping employees build pharmacy skills and develop their careers. Walgreens offers an earn-while-you-learn Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience to help participants pursue Pharmacy Technician Certification Board (PTCB) certification and develop the skills required in pharmacy care. Employees must earn and maintain PTCB certification through the designated program and/or meet state certification or registration requirements; otherwise, PTCB certification is required for promotion to senior technician. The position involves using pharmacy systems to obtain patient and drug information and process prescriptions, supporting pharmacy operations and inventory, and engaging with customers and patients. Compensation depends on factors including geography, skills, abilities, education, and experience. The role remains open until filled.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, with the practice of pharmacy in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately, retrieve, count and pour medications, verify prescriptions, and check for possible interactions.
If PTCB certified, assist with and coach pharmacy technicians in operating pharmacy systems and cashiers in using pharmacy cash registers.
Engage customers and patients by greeting them, offering help with products and services, resolving issues, answering questions, and building relationships with valuable customers.
Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
Comply with the Walgreens Pharmacy Code of Conduct, Good Faith Dispensing policy, and company procedures.
Assist with pharmacist scheduling and workflow; immediately report prescription errors and follow error-related policies and the Quality Improvement Program.
Register sales, collect and handle cash as required, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection techniques and file claims for shipment overages, shortages, errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical professionals and organizations through provider detailing and outreach.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Maintain respectful relationships with coworkers and comply with company policies and procedures.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.