Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technician and Pharmacy Technician Apprentice roles focus on patient-centered care and customer relationships. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy technician skills and support progress toward Pharmacy Technician Certification Board (PTCB) certification. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists in pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, helps maintain workflow, supports inventory and clinical services, and delivers a distinctive customer experience. PTCB-certified technicians may also assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in using pharmacy cash registers.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not otherwise earned.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist in pharmacy practice and other Pharmacy Department duties under direct supervision and in accordance with applicable regulations and company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
- When PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in operating pharmacy cash registers.
- Engage customers and patients, greet them, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
- Model and share customer service best practices and develop strong relationships with valuable customers.
- Enter patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify medications, and check for possible interactions, as assigned.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the Walgreen Co. Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register related sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
- Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups, retirement homes, nursing homes, and other forums.
- Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
