Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Broken Arrow, OK

20d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices assist pharmacists under direct supervision and in accordance with state and federal regulations and company policies. The role is designed around patient and customer interaction, supporting positive experiences and building patient relationships while using pharmacy systems to obtain patient and medication information and process prescriptions. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. Its courses, learning activities, resources, and on-the-job experiences build foundational and advanced pharmacy technician knowledge and skills, and support participants working toward PTCB certification and maintaining the skills required in pharmacy care. The position is open to people new to pharmacy work as well as experienced pharmacy technicians. Technicians support prescription processing and pharmacy operations, customer service, cash handling, inventory, clerical work, and clinical services as assigned. They are expected to follow the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and company policies, report prescription errors promptly, maintain respectful coworker relationships, and attend requested training and continuing education.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers.
Greet and assist customers and patients, resolve issues, answer questions, share customer-service best practices, and develop relationships with valuable customers.
Enter patient and drug information accurately; retrieve, count, and pour medications; verify prescriptions and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow company procedures for pharmacy errors and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales on the assigned cash register, collect and handle cash, and help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; use asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and organizations through provider detailing and outreach.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.