Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens • Columbia, SC

2d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices support a patient-centered pharmacy experience by interacting with customers, building patient relationships, and assisting pharmacists under direct supervision and in accordance with state and federal regulations and company policies. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience intended to prepare apprentices to earn Pharmacy Technician Certification Board (PTCB) certification and develop skills for a career in pharmacy care.

The role uses pharmacy systems to retrieve patient and drug information and process prescriptions. Duties include entering information, filling prescriptions, assisting with pharmacy workflow and inventory, supporting customer service, and completing assigned clerical and store-maintenance tasks. PTCB-certified technicians may also assist with coaching pharmacy technicians and cashiers. Technicians are expected to earn and maintain PTCB certification through the designated training program or applicable state requirements, attend requested training, and maintain relevant healthcare and pharmacy knowledge.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist under direct supervision in the practice of pharmacy, in accordance with state and federal regulations and company policies.
• Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
• Retrieve, count, and pour medications; verify prescriptions and check for possible drug interactions.
• Provide customer service by greeting customers and patients, offering assistance, answering questions, resolving issues, and helping customers locate over-the-counter products.
• Follow customer-service best practices and develop relationships with customers.
• Assist pharmacists in scheduling and maintaining pharmacy workflow.
• Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
• Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
• Register sales on the assigned cash register and collect and handle cash as required.
• Answer telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
• Maintain knowledge of asset-protection techniques and file claims for pharmacy merchandise overages, shortages, order errors, or damaged goods.
• May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Assist in maintaining relationships with local healthcare providers and conduct provider outreach to health groups and care facilities.
• Help keep the Pharmacy Department stocked, clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend training requested by the Manager, acquire continuing education credits, and maintain pharmacy and healthcare knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed