Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•City of Saratoga Springs, NY

4d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Under the direct supervision of a pharmacist and in accordance with applicable laws and company policies, they support pharmacy practice and department operations, use pharmacy systems to obtain patient and drug information and process prescriptions, and deliver a positive customer experience. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience intended to build foundational and advanced pharmacy skills and prepare participants for PTCB certification. Technicians are expected to earn and maintain PTCB certification through the designated program and/or any state-required certification or registration; PTCB certification is otherwise required for promotion to senior technician. The role also includes customer service, prescription processing, inventory support, clerical duties, and assistance with clinical services and community-provider relationships. Compensation depends on factors including geography, skills and abilities, education, experience, and other relevant factors. The role remains open until filled.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately, retrieve, count, and pour medications, verify medicines, and check for possible interactions.
When PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy register operations.
Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and model customer-service best practices.
Develop strong relationships with valuable customers.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Assist with scheduling and maintaining pharmacy workflow.
Report prescription errors immediately to the pharmacist on duty and follow company policies and procedures for pharmacy errors and the Quality Improvement Program.
Register related sales on an assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate clinical services with Walgreens healthcare clinics and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Maintain the Pharmacy Department’s supplies, cleanliness, neatness, and orderly appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.