Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•East Orange, NJ

About The Position

Walgreens Pharmacy Technician and Pharmacy Technician Apprentice positions are patient-focused roles that involve interacting with customers, developing patient relationships, and supporting pharmacy operations under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, with courses, learning activities, resources, and on-the-job experience designed to build the foundational and advanced knowledge needed to become a certified pharmacy technician. The program supports candidates pursuing Pharmacy Technician Certification Board (PTCB) certification and a nationally recognized, portable credential. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. Duties include entering information, filling and checking prescriptions, supporting pharmacists, assisting customers, handling sales and claims, maintaining inventory and pharmacy work areas, and supporting clinical services when required. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in pharmacy systems and register operations. Employees earn and maintain PTCB certification through the designated training program and/or state-required certification or registration. The role requires English fluency and willingness to work a flexible schedule, including evenings and weekends. Walgreens prefers six months of retail experience, prior Walgreens experience, math and computer skills, knowledge of inventory control, and PTCB certification. Compensation depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.
Otherwise, PTCB certification is required as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in the practice of pharmacy under direct supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error and Quality Improvement Program procedures.
Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Engage customers and patients, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual claims for third-party prescription services in a timely and efficient manner, and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
Assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples when required.
Support coordination of clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and facilities.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful relationships with coworkers, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy register operations.